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Delete your SatsIntel account

SatsIntel app, developed by Standard 21, S.A. · Last updated: July 2026

This English text is a translation provided for convenience. The Spanish-language version is the legally binding one; in case of any discrepancy, the Spanish version prevails.

You can delete your SatsIntel account and all the associated data at any time. You have two routes: request it by email from this very page — without needing to have the App installed — or do it yourself from the App.

1. Request deletion by email (does not require the App)

Write to us at btc@standard21.com asking for your account to be deleted. Send the message from the email address you registered with, so that we can identify the account. You do not need to install or open the App.

Request the deletion of my account

We process the request within a maximum of 30 calendar days and confirm by email once the account has been deleted.

2. Delete the account from the App

If you have the App installed, you can do it yourself:

  1. Open SatsIntel.
  2. Tap the settings icon (gear, top right).
  3. In the “Account” section, tap “Delete account”.
  4. Confirm. Your account and the associated data are deleted.

Deletion is immediate and irreversible: it is not possible to recover the account or its content once confirmed.

3. Which data is deleted

When the account is deleted, the following is permanently erased from our systems:

  • Your email address and your user identifier.
  • Your profile and your preferences, including the newsletter subscription preference.
  • The portfolio positions synchronised with your account, including — in the App — the purchase price and date and the free-text notes you have written.
  • Any alerts you had configured.
  • The push notification token of your devices and your notification preference, so that we can no longer send you notifications.

The deletion cascades at database level: when the account is deleted, every record linked to it disappears with it, leaving no residual copies in our systems.

4. Which data is retained

Once the deletion is complete we retain no personal data associated with your account. Two points worth knowing:

  • Portfolio stored only on the device: if you were using the portfolio without synchronising it, that data never left your phone and remains there until you uninstall the App or delete its local data.
  • Newsletter: if you were subscribed to the SatsIntel newsletter, your email address remains with our sending provider until you unsubscribe. You can do so from the “unsubscribe” link in any email you receive, or by telling us in the deletion request itself and we will handle it for you.

5. More information

The full details of the data processing, the legal basis and the other data subject rights that the GDPR grants you (access, rectification, objection, restriction and portability) are in the Privacy Policy. For any question about data protection you may also write to legal@standard21.com.